Frequently Asked Questions (FAQ)
Frequently Asked Questions
How long does production take?
All orders are handmade within 5–10 business days. Production time may vary during busy seasons.
How long does shipping take?
Orders are shipped immediately after production. Delivery usually takes 2–7 business days depending on your location and the shipping carrier.
Can I order a custom design?
Yes. You can send us your artwork, logo, or any design idea, and our team will review it before production begins.
Can I modify my order after confirmation?
Orders can only be modified before production starts. Once production has begun, changes are no longer possible.
Can I return or exchange my order?
Since all products are made to order, returns and exchanges are only accepted in the cases outlined in our Return & Exchange Policy.
How can I contact you?
You can reach the SLOO LAB team through the contact methods listed on our Contact Us page. We'll be happy to assist you.