Frequently Asked Questions (FAQ)
Find answers to the most frequently asked questions about SLOO LAB products, production, shipping, and rug care.
Frequently Asked Questions
Are all products handmade?
Yes. Every SLOO LAB rug is carefully handcrafted using the tufting technique.
How long does production take?
Orders are handcrafted within 5–10 business days before shipping.
Will my rug look exactly like the photos?
Since every rug is handmade, slight variations in size or details may occur, making each piece unique.
Are the rugs suitable for daily use?
Yes. Our rugs are made with premium materials and are designed for everyday use with proper care.
How do I clean my rug?
Use a vacuum on low power and clean stains with a damp cloth when needed. Machine washing is not recommended.
Do you offer custom designs?
We are working on offering custom-made designs. Any updates will be announced through our website and official social media accounts.
How can I contact SLOO LAB?
You can reach us through our Contact Us page or our official social media channels.